Frequently Asked Questions

Media Preservation

What types of media can you preserve?

Our state of the art transfer facility can help you preserve all types of media, including but not limited to: VHS, SVHS, VHS-C, Hi8, MiniDV, Betamax, 8mm film, Super 8mm film, audio cassette tapes, photos, slides and film negatives! If you have any rare or industrial formats such as reel-to-reel or U-Matic, we can help you with those as well (please contact us for quote for rare format media).

Will your preservation process damage my home movies?

Absolutely not! We understand how valuable your precious memories are, so we take the utmost care in handling your media. Our transfer process is non-destructive, and everything will be returned to you in the same exact condition that you left them in.

Do you guarantee your work?

All services come with a 100% satisfaction guarantee! That means if you are not 100% satisfied with your home movie transfer, we will do whatever it takes to make it right.

Do you outsource my media to a third party or overseas lab?

Absolutely not! All work is done in house in our Scottsdale, AZ facility by trained technicians. Your media never leaves our offices until they're ready to get shipped back to you.

How long will it take to complete my order?

Our current turnaround is about 3 to 4 weeks for most standard sized orders. We do also offer rush services (same day or 24hr to 72hr service) for an additional fee.